Refund policy
BYBUSI RETURNS & REFUND POLICY
Last updated: 23 September 2026
At ByBusi, we want you to be happy with your purchase.
This policy explains how returns, exchanges and refunds are handled. Nothing in this policy limits any consumer rights provided by South African law.
1. DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged, incorrect or materially different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the problem; and
- Clear photographs of the item and packaging where applicable.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection legislation.
Depending on the circumstances, this may include a repair, replacement or refund.
2. CHANGE-OF-MIND RETURNS
If you change your mind about a purchase, whether you are entitled to return the product will depend on the circumstances and applicable South African law.
Where no statutory right applies, ByBusi may offer an exchange or store credit at our discretion and subject to the conditions communicated to you.
3. CONDITION OF RETURNED ITEMS
Where a return is permitted, the item should be returned in an appropriate condition.
Where applicable, please ensure that:
- Original tags and labels are still attached;
- Accessories supplied with the item are included; and
- The item has not been unnecessarily used, damaged or altered.
These requirements do not remove any rights you may have under consumer protection legislation.
4. EXCHANGES
Where an exchange is permitted, the replacement item will be subject to availability.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where required by law.
5. REFUNDS
Where a refund is applicable, we will process it using the appropriate payment method or another lawful method agreed with the customer.
The time for the funds to reflect may depend on the payment provider or financial institution.
6. SALE ITEMS
Sale and promotional products remain subject to applicable consumer protection laws.
A discounted price does not remove your legal rights where a product is defective or otherwise fails to meet applicable legal requirements.
7. PERSONALised PRODUCTS
Products made or personalised specifically according to a customer's requirements may be subject to different return rules where permitted by law.
8. RETURN SHIPPING
Where a return is required because ByBusi supplied an incorrect, defective or damaged product, the handling of delivery or return costs will be determined in accordance with applicable law.
For other returns or exchanges, the customer may be responsible for applicable delivery costs where permitted.
9. HOW TO REQUEST A RETURN
Please contact us with your order number and a description of the issue.
Email: busisgauke@gmail.com
Phone/WhatsApp: 071 128 7255
ByBusi
Website: www.bybusi.co.za